Fill in a request from your office

Your office sent you a link to collect information or documents. Open the latest link they sent.

Complete the form

1. Check the office name and read what is being requested.
2. Enter your details if the form asks for them.
3. Answer the questions. Required answers are marked.
4. Upload the requested documents. Wait for each upload to finish.
5. Review the answers and files before submitting.
6. Submit and wait for the confirmation screen.

Draft saved means your progress is saved. It does not mean the final response has been submitted.

I don’t have a document

Use the document-unavailable option if it is offered, and explain why. The office will review the explanation and may ask for another document.

The office asked for a new file

If the office asked you to replace a document, the Documents step shows The office asked for a new file next to it, with the reason. Upload a new file, or explain why it is unavailable, and submit again.

The office asked me to complete a few things

After you answer, the office can send a link that asks only for what is missing. The top of the form says the office asked you to complete a few things, and only those documents and questions appear. An answer you already gave appears filled in: check it, correct it if needed, and submit.

I received a reminder

The office’s system sends automatic reminders while the request is not finished. Each reminder lists what is still missing and includes the same link. Once you submit the form, the reminders stop.

The link has expired or is closed

Ask the office for a new link. Do not send the link to someone else: it may give access to your request.

I need to correct a submitted answer

Contact the office. They can check the response and arrange the appropriate correction or replacement request.